Cebu Pacific Contact Information, Customer Service Hotlines
Cebu Pacific (CEB), claiming to be the low fare leader in the Philippines, has no ticketing office locator in their website. It looks like the airline that urges it’s time every Juan flies have forgotten to do so. That is a clear loss in site traffic and potential ticket buyers. Is it because they are concentrating on cooking up new domestic seat sales for everyone to enjoy? I hope so. But just in case you’re looking for Cebu Pacific’s customer service hotline, get them after the jump…
Manila Office:
Tel: +63-2-70-20-888
Cebu Office:
Tel: +63-32-230-8888
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June 24th, 2009 at 11:41 pm
what is your number
July 31st, 2009 at 9:09 pm
Hello, Have a nice day! We want to take for the Promo Flight from CEBU CBU – BUTUAN BXU on August 4 (Tuesday)or Aug 5(Wednesday)at 13:40 – 14:25 and at the price of Php793.00 We are 3 persons and 1 Senior Citizen and a total of 4(four)Persons and a total off Php 3,776.636 including the Taxes can we have discount for the 1(one) Senior Citizen? Thanks..
August 1st, 2009 at 4:02 pm
@lilia yu reyes: as far as i know, senior citizens are entitled to a 20% discount in all establihsments in the philippines. sorry ma’am but i’m not connected with cebu pacific. please contact them regarding your concerns. thank you.
December 7th, 2009 at 1:45 pm
Good day! I have booked a promo fare ticket from saigon to manila on Jan. 13 in the name of Ricky Umayam Gloriaga, confirmation no. J2UTGI, with an email add hetty_1975@yahoocom. The problem is I click miss instead of mister. I cordially asked for your help to change the miss to mister and send the new itinerary to the aforementioned email add. Thank you so much for your help.
December 7th, 2009 at 1:53 pm
@rosario bonos: hi, sorry but i’m not in any way connected to Cebu Pacific. i just blog about them and most of the time, their promos. you may want to contact their customer service hotline for assistance. i’m sure they can help you. thanks.
January 5th, 2010 at 9:21 pm
CEBU PACIFIC AIRLINES SANTA CLERKS HAS THE ROTTEN SHIT SERVICES IN THE WORLD? UNFRIENDLY MONSTERS EMPLOYEES? DECEMBER 2009 FLIGHTS!
I was one of the victims of the above captioned airline services. I got a bad Holiday experienced with Cebu Pacific flights Services, A huge of people on Vacation Last December 2009, My flight was 10:00 AM bound for Cotabato, I arrived at the airport before 8:00 AM & already in line outside, There are only two lane for two X-Ray Machines located at the entrance of the building Terminal 3 Manila Philippines, I cant get in due to volume of people in the lines & nobody is announcing to inform or give priority to enter for those who have earlier flights, they must give considerations for earlier flights to get in at the entrance to avoid staying an hours at the outside following the rows of lines. I talked around five or more persons with different destinations & the same problems encountered, we waited long to come in to the building & when we reached inside the Check in area they forfeited our ticket (no refundable) for they said we were late. I was in at 9:28 Am & when I handed to the Check in clerk in the counter to ask for some assistance to do something, they quite very slow to give an answer… Its 13 minutes to consider to check in & just a meter away from the entrance to check in & another line to follow. So three lines before the check in counter. I was weeping like a pity child they just pretty ignored such things & the SANTA CLERKS felt just nothing happens. This employee who are wearing Santa Claus hat didn’t entertain well except saying “your ticket has been forfeited we can’t do nothing! A guy wearing Santa Claus hat at the counter put aside my ticket & entertains someone. I just don’t know why they accepted a huge of passengers and the fact they can’t afford to accommodate all, on the other hand I was forced to buy a ticket bound for Davao 3 times higher than the regular price. I have known too that they are over charging the excess luggage. We wanted to call the attention of the Media but not my luck my phone was dropped & my other cp was lowbat. & the time is too short the next flight will be 11:00 AM via Davao. I got only 10 days vacation for my Angels & now I’m back to office here Abroad & could sit to talk about the Tragedy in Cebu Pacific Services…I was so upset & got a trauma I felt sick, even in my dreams I felt I was left by the Plane. If there are crews or attendant outside to remind about the cancellation of our tickets & to the people concern at the entrance side, to the outside lines this things might not happen, blames for the poor services of Cebu Pacific crew their negligence especially those who are assigned in the X ray machines including the guard & one lady guard who told me “you are not late fix your wine inside your luggage” … Stop your rotten style CEBU PACIFIC AIRLINES SANTA CLERKS unfriendly Monster Santa. Not even the Lady Manager could give a good answer….I just don’t know if the Management were alarmed of this kind of treat towards their customer, it might happen again & don’t want to repeat the same story. If they knew the meaning of Christmas they must be wearing Santa Claus attire with warm welcome to clients but then their hearts are so rotten! …I was stranded many times in Cebu Pacific not an hour but 2 to three hours more; it’s a matter of minutes…. I guess they sold my ticket ….its only money matter & its nothing for me my concern is how can you Improve your Services & treat towards your clients especially to OFW. I really don’t recommend Cebu Pacific for airway, if anyone goes for vacation during December because they took advantage. I can rank them the lowest score of services. I could post proofs in the You tube or in blogs as a proof that this was real happened Cebu Pacific Services, I don’t want this things would happen again in the near future May we please call the attention of Mayor Duterte of Davao City, Governor Pinol of Cotabato please help us poor people paying such expensive ticket in this Airlines but we are not satisfied with their services. If these things wont be solve then I can say CEBU PACIFIC AIRLINES SANTA CLERKS HAS THE ROTTEN SHIT SERVICES IN THE WORLD? & with UNFRIENDLY MONSTERS EMPLOYEES! Are you happy to read this lines? Of course no one would ever want but nobody wants to pay another plane ticket for nothing because not all could afford to have it. I was so lucky because I am OFW worker & got a little dollar on my pocket! What if it will happen to your love ones who had just enough money to travel…As an OFW no one could pay me a millions of dollars in replace for my 10 days vacations with my two beautiful Angels, not even Cebu Pacific could pay how I valued to be with my family. I hope those whom I talked ( CEBU PACIFIC EMPLOYEES LAST DEC 2009) would feel too how much important to be with longing kids for long years haven’t seen…be knowledgeable the real meaning of Christmas! before wearing Santa Claus Attire please don’t make Santa Claus as a funny outside attraction! Your comments are accepted always… God Bless!
February 13th, 2010 at 9:22 am
stupid customer service rep with a stupid supervisor. just passed me on from one person to another. they even gave me a non-working number.
February 15th, 2010 at 11:28 am
@Rona Ore: I feel for you, I hope Cebu Pacific reads your comment soon and take action.
@sweethead1220: it happened to me before, too.
March 5th, 2010 at 11:24 am
TO MR. ARVIN JACE FERNANDEZ,
I HAVE TRIED TO CATCH YOU AT YOUR EMAIL ADD.
AND YET YOU ARE NOT GIVING ME THE INFORMATION REGARDING THE TICKET. PLEASE GET BACK TO ME SO I CAN REBOOK MY TICKET.
THANKS!
ROSELYN G. MAGMOYAO
March 9th, 2010 at 12:33 am
my ticket singapore to manila was expired what is the best way or is there any possible thing that i can do to refund it even 50% of what i pay?
March 9th, 2010 at 3:19 pm
@roselyn: i think you can get a refund or rebook your flight. contact CEB customer service asap for assistance.
March 28th, 2010 at 7:07 pm
i lost my e ticket during my trip from manila to shanghai AND I’M ABOUT TO GO BACK ON MARCH 30 IN MANILA.CAN U PLEASE SEND MY E TICKET COPY @ MY EMAIL ADD SO THAT I CAN PRINT IT OUT my FULL NAME IS MYRA AUTENCIO. THIS IS MY FLIGHT SCHEDULE. MARCH 16,2010 AND MARCH 30,2010 IS MY RETURNING DATE TO MANILA. COULD YOU PLEASE SEND ME THE COPY OF MY E TICKET. THIS IS MY EMAIL ADD. myra_autencio2002@yahoo.com.
I’ll wait your reply please cause i really need it. thank you…..
March 28th, 2010 at 8:28 pm
@myra: sorry ma’am but i’m not connected with cebu pacific. please contact them regarding your concerns. thank you.
April 10th, 2010 at 1:16 am
Hi, please i need to have an answer on this…
I have book a flight from Manila to Singapore for my sister in the philippines. I have use my POSB debit master card on booking online.. I booked it succesfully. The website have give me a confimation number and i can even print the itenerary receipt.. It also show that the booking is confirm.. My question is why my POSB account never deduct the fee from my account.. Is it normal, 1 day have been left but still they never deduct.. I just want to know if its normal, or maybe i do it in a wrong way.. i am new in using debit card.. Please anyone there give some advice. I am so worried that my sister cannot come here on time.. Is there anyway i can further check..
April 14th, 2010 at 11:54 pm
I need to contact Cebu-Pacific Airline sales office to get set up. Please have someone email me. I need their email address and/or phone number. I need a live person to get a hold of me.
I own a travel agency here in the United States and a branch in the Philippines. Since airfare is really cheap compare to other airlines i would like to know more information about getting my agency set up so,we can start purchasing ticket of our pax domestic and international flights.
Thank you,
United States
State of California
Flash Travel Agency and Tours
(310) 350-5940 (Direct Office Line)
(909) 429-9428 (Direct Office Line)
(909) 574-6449(Direct Fax Line)
June 12th, 2010 at 10:55 am
helo, pls. Can u send to mi my flight details? This is the ref.no. RFY57B im aillen P. Mina thanks, i wate for ur reply
June 17th, 2010 at 7:32 pm
hi!can u pls.email me my flight details manila to boracay round trip havent receive yet.send it pls to my email.thank you. abigail abellar dated july 4-6,2010.
thank u
July 21st, 2010 at 11:57 am
i am one of the victims of cebu pacific poor service… why don’t you have a toll free international hotline? it cost us a lot contacting you. it’s been 4 months now i didn’t get my money back for a cancelled flight transaction. i book online amounting 23,363.52 pesos but then that same day i cancelled my transaction and they will let pay 4,032 pesos for cancellation. are you kidding me? but you know what’s worst? i have 19,096.32 travel fund and all the while i thought they will credit it back to my credit card but instead you have to use it with in 90 days and i was not informed. so now, the HSBC charging me a total 23,363.62 for cebu pacific tickets i wasn’t able to use… where is the justice here? and then they told me i cannot do something about it coz 90 days passed by…
to Cebu Pacific Management: If you have a heart, pease do something about it.. i’m willing to pay the charges of 4,032 pesos but please refund me my 19,096.32 pesos.. it’s a big amount for me… please be considerate…
i hope to hear from you soon. you have my email add… i’ll wait for your email then.